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1. Identity Information
In compliance with what is established in the Spaniard Law 34/2002 of July 11th, of Services to the Society of the Information and Electronic Commerce (LSSICE), the following legal aspects are informed:

Identification of the web: www.tiendaperrosonline.com
Owner of this website: Javier Gomez
Owner of the domain: Javier Gomez
Address Location: Eduardo Ibarra 6-50009 Zaragoza – Spain
General Email: info@tiendaperrosonline.com – Registry: N.I.G. 35016830C

2. Previous Considerations
The following legal conditions regulate the legal permitted usage of this website, whose legal responsible is Javier Gomez henceforth TiendaPerrosOnLine. These general conditions regulate the access and usage that the web owner freely offers to the users of the Internet. The access to said website implies the acceptance without reserve. The mere use of the web, as well as asking for information or issuing an order, implies the acceptance of the present conditions.

3. Users
The access and/or use of the website TiendaPerrosOnLine, grants the condition of USER, who accepts, since the access and/or usage, the General Usage Conditions herein mentioned. Said Conditions will be applied independently from the General Conditions of Contract that may result in its obligatory compliance.

4. Use of the Website
The user accepts to use the web, the Services and Contents in a diligent, correct and legal manner, and in particular, the user will abstain from: delete, avoid or manipulate the copyright and other identifying data of the rights of the owners incorporated to the Contents,, as well as the technical devices of protection, or whatever information mechanism that the Contents might have.

5. Intellectual and industrial property
The texts, images, logos, signs, sounds, animations, videos, source code and the rest of the contents included on this website are property of TiendaPerrosOnLine, or has, if it is the case, the rights of usage and exploitation of said contents, and as such are considered protected Works by the current legislations of the intellectual and industrial property.

Any transmission, distribution, reproduction or storage, total or partial, of the contents archived on this website, is strictly forbidden unless there is a previous consent of the owner. Nonetheless, the users might reproduce or storage of the web contents for their personal and exclusive use, being strictly forbidden the reproduction of elements and contents of this web, done with commercial or profit intentions.

6. Responsibility of links
The Company responsible of the website declines any responsibility for the services and/or information provided by other websites linked with this Website. In the case of links to third-party sites, the user will be ruled by the Terms of Use and Privacy Policy of the new Website. TiendaPerrosOnLine can’t permanently and continuously revise the legality of the linked websites, so in case the user detects illegal contents on said websites, we ask of you to let us know so we can proceed with the immediate withdrawal of the link, and, if it is the case, we will denounce the illegal contents.

7. Exclusion of warranties and responsibilities
TiendaPerrosOnLine is not responsible, in any case, of the damage of any kind that the following may cause: errors or omissions in the contents, lack of availability of the site or the transferal of viruses or malware or damaging in the contents, even after taking on all the technologic measures needed to avoid it.
The veterinary dietary food may only be used after being recommended and supervised regularly by the veterinary. The veterinary must be visited regularly (every 6 months) during the feeding period with these products so he can make an exam and without hesitation in the case of deterioration of the health of the pet. TiendaPerrosOnLine is not responsible of the consequences of an inappropriate use of the veterinary food, nor of its unnecessary use.

8. Usage and objective of the recovered data.
At www.tiendaperrosonline.com personal data is stored with the following objectives:
Registry and management of Users: All information provided to us in the registration format, is used for the management of the users of the website. TiendaPerrosOnLine will not allow fake registrations or impersonation attempts of people and companies, the provision of false information on the registry format will cause the automatic ban of the user. TiendaPerrosOnLine keeps the right to verify the information provided by the user through telephonic verification.

Orders management: When a product is ordered from our online store, the data provided to us will be used to process, send and invoice the acquired products. We will only communicate the needed information to send you the products via the transportation and Logistics Company.

In order to order products in the online store, each client will provide, voluntarily and under his/her own responsibility, their personal data, which must be true and exact. The user that formalizes the buying process online declares to be the owner of the information provided, or at least to have the authorization of the person whose name is being used in the transaction.

Sending information: All the information provided in the registry formats or orders will be used, when authorized, to send you information of interest of the website, news about our products, as well as promotions and offers of our products and services. This information will be sent via mail and/or e-mail. The users who do not want to receive this kind of information will have to not tick the “I want to receive the Newsletter of TiendaPerrosOnLine” box or notify it to the email info@tiendaperrosonline.com.
Answering inquiries: The personal data provided to us through the inquiries formats will be used to answer the questions and inquiries formulated.

The user accepts to use this service in compliance with the Spaniard law, the present conditions, as well as with the morality and good uses generally accepted and the public order. In particular, the user accepts to not publish content that:

a. Induce, incite or promote criminal, derogatory, violent, pornographic, or, in general, actions against the Spaniard law, the morality and good uses generally accepted and the public order.

b. Is false, ambiguous, inaccurate, exaggerated or extemporary that might induce mistakes over its objective or the intentions or purposes of the communicator.

c. Is under the protection of any industrial or intellectual property laws regarding third-parties, without the proper consent of the owners needed to carry out the usage that the user pretends to;

d.Breaks the company secrets of third-parties;

e. Is contrary to the right of honor, the personal and familiar intimacy or to the self-image of the people;

f. Breaks the law about secret of the communications;

g. Is illegal advertising, dubious or unfair, and, in general, that contributes to unfair competition;

The comments written by the users could be published automatically. TiendaPerrosOnLine will watch over the correct usage of the present website, and will delete any content contrary to the regulations as soon as there is knowledge of illegal usage. Nonetheless, the user will be responsible of the contents included.

Subscription to the Newsletter: In the case that the user subscribes to our Newsletter, we will send you periodic communications via email, with information and events related with the category or categories of our products, prior acceptance of receiving said information.

9. Modifications
TiendaPerrosOnLine keeps the right to execute without further notice the modifications that are considered necessary on the website, being able to change, delete or add contents and services provided through said website as well as the way in which these services are presented or located in the website.

10. Use of Cookies.
A cookie is a registry that downloads itself on your computer when you access specific websites. Cookies allow a website, among other things, to store and recover information about the navigation habits of a user or of its computer, and depending on the information contained in them and the way that they are used on your computer; they might be used to recognize the user.


10.1 Functional Cookies: The functional cookies are strictly necessary to provide the services asked by the users, related with the buying process.

10.2 Analytical Cookies: This website uses Google Analytics, an analytical web service provided by Google, Inc., a company of Delaware whose main office is in 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses cookies, files stored in your computer, to help this website to analyze the use that the users give to the website. The information generated by the cookies about the usage of this website (including your IP) will be directly transmitted and stored by Google in the servers located in United States. Google will use this information in our representation with the purpose to follow the leads of its use in the website anonymously, gathering reports of the activity in the website and providing other services related with the activity of the website and use of internet. Google may transmit said information to third parties when required by law, or when said third parties process the information in behalf of Google. Google will not associate your IP with any other data on Google’s disposition. You may reject the treatment of the data or the information by rejecting the use of cookies by selecting the appropriate configuration of your web browser, however, you must know that if you do so, you may not be able to use this website to its full capacity. By using this website you are aware of the treatment of the information about you by Google in the way and for the objectives before mentioned.

10.3 Social Cookies: In our website, the user is allowed to connect his/her account with his/her Facebook and Instagram account. In order to do this, it is necessary the express consent of the user. This will allow the website to have access to the information in the Facebook and Instagram profile. To modify your privacy configuration in Facebook https://www.facebook.com/policy.php and to consult the cookies policy, http://es-es.facebook.com/help/cookies.
To modify your privacy configuration on Instagram https://www.instagram.com/about/legal/privacy and consult their cookies policy, https://www. instagram.com/legal/cookies


Most web browsers support the use of cookies. However, as the user you can decide if you accept Cookies or not. The most common options offered by web browsers are:
•    Never accept Cookies.
•    The browser asks the user if each cookie must be individually accepted.
•    Always accept cookies.

Your web browser can also include the possibility to better specify which Cookies must be accepted and which not. Also, you also have the possibility to see and delete Cookies individually. If you do not know how to manage your Cookies and the privacy policy of your web browser, you can find that in the help section of the browser.


We recommend you to consult the help section in your web browser. Or access the help websites of the main browsers:
•    Firefox: http://support.mozilla.org/es/home
•    Internet Explorer: http://support.microsoft.com/ph/807/es-es
•    Safari: http://support.apple.com/kb/HT1677?viewlocale=es_ES
•    Opera: http://help.opera.com/Windows/8.54/es-ES/index.html

11. Exclusion right
TiendaPerrosOnLine keeps the right to deny or take away the access to its website and/or services offered without prior notice, on its behalf or that of a third-party, to those users that do not comply with the presents General Conditions of Use.

12. General points
TiendaPerrosOnLine will pursue the incompliance of the present conditions as well as any other improper use of its websites making use of all the civil and penal actions that might apply by law.

13. Modification of the present conditions and duration
TiendaPerrosOnLine, can modify at any moment the conditions herein determined, being correctly published as they appear in here. The duration of said conditions will be according to their exposition and will be valid until they are modified by other correctly published.

14. Buying process.
In order to acquire a product through tiendaperrosonline.com you must follow the process detailed herein:
1º.- Access the products catalogue of the online store in the website tiendaperrosonline.com
2º.- Select the products that you want to buy by clicking the red button “cart”.
3º.- In your screen the shopping cart will appear so you can choose to keep selecting products or pay the ones that you already have in the cart.
4º.- To continue with your order you will be required your name and email. If you are registered, you will be requested your username, which is your email and your password. If you do not remember them click on “I forgot my password”. If you are not registered, you will have to provide the before mentioned data in order to be able to move forward with the buying process.
5º.- If you made a mistake while typing in your data, the system will not let you continue and the format will display the corresponding warning letting your know the mistakes for you to correct.
6º.- Then a breakdown of your order will appear on your screen with the indication of the selected products, price, taxes and shipping fees applicable. To finish the order the total value of the cart without VAT must always be higher than 29€. Click on the button “Go to pay” if you wish to continue with the buying process.
7º.- The next screen will be a format where you must provide the address where you wish to receive the product and select a payment method. For more information about the payment methods available on the site tiendaperrosonline.com
8º.- On this moment you will be required the confirmation and acceptance of the Conditions of Sale and the Privacy Policy of tiendaperrosonline.com. A screen will appear from where you will be able to access, read, save and/or print the full text of said conditions. If you agree, mark the corresponding box of acceptance. Remember that clicking said button will imply the acceptance of the Sales Conditions and the Privacy Policy, being attached and obligated to said conditions.
9º.- After the acceptance of the Sale Conditions and the Privacy Policy, a last page will appear on screen with the confirmation of the order. According to your payment method previously selected, there are several options, select the one that corresponds to your election and follow the corresponding instructions to realize the payment.
10º.- Confirmation of the finalization of the buying process: Once finalized the payment process, you will be notified automatically from info@tiendaperrosonline.com in your email with all the details of your purchase and the information needed to locate your order. If you don’t get this email in 24 hours please get in contact with us. If you find any other mistake in the data provided in your order you will be able to correct them via the following methods:
Notifying it in the section “Contact Us” of this website
Writing an email to info@tiendaperrosonline.com
Or calling +34 618471373

15. Payment methods
TiendaPerrosOnLine has a variety of payment methods to facilitate your purchases.
•    Income in our bank account
•    Bank transfer
•    Credit card
•    PayPal
     Income in our bank account
TiendaPerrosOnLine offers the opportunity to the client to make the payment of your order directly in our bank accounts in Euros (€) to the next bank account
Bank:           Banco ING Direct
Account:        ES31 1465 0110 6317 3507 1257

If you choose this payment method and once you finish your order, a screen will pop-up asking you to provide the necessary information to make the payment to our bank account. Also we will send you an email with this information. We will let you know the amount of the order, the concept that you must put in said order and the account number of the entity. It is important that the client indicates the reference of your order as concept, which will be given to you by TiendaPerrosOnLine via email, this way the invoicing will be faster as well as the shipping of your order. The income in the account made before 10:00 AM from Monday to Thursday has the advantage of being immediate, so the order will be shipped on the same day.

ATTENTION: The use of checks or similar will not be accepted into our bank account.

     Bank transfer
Payment via bank transfer is a simple payment method to make purchases through the Internet. You can confortably make said payment from your bank.

If you choose this method, once you finish your order, a screen will pop-up asking you to provide the necessary information in order to make the bank transfer. Also we will send you an email with this information. We will let you know the amount of the order, the concept that you must put in said order and the account number of the entity you have chosen. Remember that you must indicate the reference of your order as the concept of the payment, this to avoid mistakes in the management of your order.
Account available:
Bank:            Banco ING Direct
Account:        ES31 1465 0110 6317 3507 1257

For international payments:
Bank:           Banco ING Direct
Account:        ES31 1465 0110 6317 3507 1257

Bank transfers take around 48 hours approximately to become effective. Once the payment is confirmed, we will proceed to the invoice, packaging and shipping of the order. If you wish to speed up the process you can send us an email to info@tiendaperrosonline.com

Important note:
If the transfer is made from Monday to Thursday before 10:00 AM or we receive the proof of payment that indicates that the payment was made before that time, the order will be verified and shipped on the same day. Otherwise we cannot guarantee that the order will be verified that same day, being the next one the day for the shipping of the order.
The orders whose payment is not made effective in the span of 5 business days, will lose stock priority and we will not guarantee that the order will be verified and sent on the same day of the payment.

     Credit Card
Payment with credit card in TiendaPerrosOnLine is made through the PayPal safe payment method.
With this payment method TiendaPerrosOnLine does not recover nor manipulate any data of the client regarding his/her credit card. All the data are managed directly through PayPal, this way; TiendaPerrosOnLine will always offer the most transparency and confidentiality in the transaction. The payment of your order will be made directly to PayPal, this way offering you the maximum security.
The cards currently accepted by this method are Visa, MasterCard, Maestro, Aurora and American Express.

The system also supports the protocol CES (Safe Electronic Commerce). Therefore your purchase is safer than if you used your credit card on a regular business.
If you have any questions about this, you can write us to info@tiendaperrosonline.com

Make payments using your PayPal account.

16. Shipping
Here at TiendaPerrosOnLine we offer 2 services of transportation: refrigerated for frozen products to ensure that the temperature is constant from the Factory all the way to the client’s address. During the whole process, the frozen food is kept between -5° to -18°, optimizing the quality of the product and we also have transports for non-frozen products.
The client will have 24 hours to verify the integrity of the components of the order and to verify that everything is included. After these 24 hours the order will be marked as accepted and complaints for damage or failures will not be accepted.
The order will be considered as delivered when the delivery receipt is signed by the client. If you receive a damaged product it is advised to contact us within the first 24 hours in order to be able to pass the complaint to the transportation company. It is also advisable to have a record of said event for the transportation company. You must let us know about your situation via email to info@tiendaperrosonline.com, indicating the order number and the problem that you have. Once we receive the information you will be issued a new shipping order if required.
The delivery service starts from the day of your purchase. Our compromise is to try and send all the orders before one week. We usually take 3 business days depending on the population of the destiny for non-frozen products and 4 business days depending on the population of the destiny for frozen products.
The shipment costs are free exclusively for Peninsular Spain for orders higher than 45€ plus VAT. For orders lower than this, the shipment costs will be responsibility of the client, the price depends on the product, the urgency, destination and weight of said order. The shipment costs that result from the application to your order will be added to the total of the order of the selected products. They will appear itemized and detailed during the order process and previous acceptance will be required before confirming the order and finalizing the contracting process.

17. Pricing Policy.
In cases where there is an express mistake on the price that appears on a product, the price sent on the informative email that we will send when we detect the mistake will prevail.

18. Returns
TiendaPerrosOnLine works so you can be satisfied with your purchase, and thus facilitates different methods for you to make a return. The returns will be managed in the cases mentioned as follows, it is necessary to communicate to TiendaPerrosOnLine within 14 days starting from the day of the reception of the product and on the same day in case of fresh products using the following media:
•    Calling the contact telephone number.
•    Sending an email to info@tiendaperrosonline.com

If there’s any problem with the product you must refer the delivery note of the transportation company.

Causes of returns:
•    The product is defective or has been damaged during the transport: you may return the product in its original package with all the accessories, TiendaPerrosOnLine will assume the shipment costs generated by the return of the product.
TiendaPerrosOnLine will proceed to re-send you the product completely free of charge. In cases of breaking during the transport it is mandatory that you communicate this to us by phone on the same day of having receiving the merchandise and having proven the breaking.
•    Withdrawal: TiendaPerrosOnLine offers you the possibility to return your order without any compromise, as long as it is made within 14 days as established by the current regulations. In order to exert this right, the product must be in perfect conditions and keep the original package of the product. In the cases where this requirement is not met or the product is open (except those that are proven to be in bad shape) you might suffer depreciation in the value of return. In fresh products the deadline will be 1 day. The return expenses incurred by exerting the right of withdrawal will be responsibility of the buyer.
•    Returns of the following products will not be accepted, as established by the Spaniard Law 47/2002 from December 19th, of its reform of the Law 7/1996, from January 15th, of the Order of Retail Trade, for the transposition of the Spaniard regulation of the Directive 97/7/CE, in the matter of distance contracts and for the adaptation of the Law to different Community Directives.
•    Products subject to fluctuations of coefficients of the financial market that the seller is not able to control
•    Products made under the specifications of the customer or clearly customized, mounted specifically according to an specific design in a setup, or that, because of its nature, may not be returned or can deteriorate or quickly expire.

19. Warranties
In cases where the delivered product does not adjust to what was ordered in the website by the client, the client is not in accordance with the descriptions of the product or the product is damaged or deteriorated, the consumer will have 2 years to manifest his/her disagreement. The user must inform TiendaPerrosOnLine.com his/her lack of agreement in the span of 2 months since he/she had knowledge of it.

The repairing and substitution will be free for the consumer. Said gratuity will comprise the necessary expenses made to remedy the lack of agreement with the products, especially the shipping expenses, as well as the costs related with the labor and the materials.

20. Protection of Data of Personal Nature
The data of personal nature recovered in the online buying process will be stored in a file with the objective of processing, sending and invoicing the acquired products. We will only communicate to the transportation and logistics company the necessary data to send them the products.
To be able to make orders in the online store, each client will provide, voluntarily and under his/her own responsibility, the data of personal nature, which must be true and exact. The user that formalizes the process of online purchase declares to be the owner of the facilitated information, or at least to have the proper authorization of the person in whose name the purchase is being made.

The responsibility for the acquisition of products by underage minors will be of the parents or legal tutors of the underage.
The user might exert the rights of access, rectification, cancelation and opposition by sending an email to: info@tiendaperrosonline.com

21. Applied regulations and jurisdiction
The relationship between TiendaPerrosOnLine and the user will be regulated by the current Spaniard regulations and any controversy will be ruled by the Courts and Tribunals of the City of Zaragoza (Spain).